1. Introduce a topic in the 20 Minute Guide.
2. Listen intently and let your client talk.
Sometimes, all your caller is going to want to do is talk at you. That is OK. You may be the first peer who has just listened to them without offering "advice". Remember, it's not your job to fix their situation. Simply listening to them without offering anything can go a really long way. You may also be the first person they haven't felt judged by. By you being there, as someone with lived experience, you are validating them. Remember that 70%.
1. Add your notes to to the platform and use the checklist to assess how this call went and schedule your next call.
Please email Madison if you get stuck.
2. As you get to call 3 and 4, you may want to remind your client that coaching ends after 5 weeks. Remember that this process can be difficult. Here are some helpful tips: